Terms of service

Acceptance of Terms

These Terms of Service govern your use of the Counselmeds website at www.counselmeds.com and any purchase you make through it. By accessing the website, creating an account or placing an order, you agree to be bound by these terms. If you do not accept them, please do not use the website. We recommend that you review these terms periodically, as we may update them from time to time.

Eligibility

By using this website you confirm that you are at least the age of majority in your place of residence, or that you have given us your consent to allow any of your minor dependents to use the site. You agree to provide accurate, current and complete information when creating an account or placing an order, and to keep that information up to date.

Online Store Terms

You may not use our products for any illegal or unauthorised purpose, and you may not, in the use of the service, violate any laws in your jurisdiction, including copyright and trademark laws. You must not transmit any viruses, malware or any code of a destructive nature. A breach of these terms may result in immediate termination of your access to the service.

Products, Descriptions and Pricing

We make every effort to display our products as accurately as possible, including colours and details. However, we cannot guarantee that your device's display will render colours accurately, and slight variations may occur. Prices, promotions and availability are subject to change without notice. We reserve the right to limit quantities and to correct pricing errors before an order is fulfilled.

Orders and Payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including suspected fraud, product unavailability, pricing errors or breach of these terms. Where an order is cancelled after payment, we will issue a refund to the original payment method. Payment must be received in full before an order is dispatched.

Shipping and Delivery

Shipping and delivery of orders are governed by our Shipping Policy, which forms part of these terms. Estimated delivery times are provided as guidance only and are not guaranteed. Risk of loss and title for items purchased pass to you upon delivery to the carrier, subject to any rights you may have under applicable consumer law.

Intellectual Property

All content on this website, including text, graphics, logos, images and software, is the property of Counselmeds or its licensors and is protected by intellectual property laws. You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the service or content without our express written permission. Unauthorised use may give rise to legal action.

Prohibited Uses

You agree not to use the website to harass or harm others, to submit false or misleading information, to upload malicious code, to collect personal information about others, to spam, to interfere with security features, or to engage in any activity that is unlawful, fraudulent or harmful. We reserve the right to terminate accounts that violate these provisions.

Disclaimer and Limitation of Liability

The website and its content are provided on an as is and as available basis without warranties of any kind, whether express or implied. To the fullest extent permitted by law, Counselmeds shall not be liable for any indirect, incidental, punitive or consequential damages arising from your use of the service or any product purchased through it. Nothing in these terms limits liability that cannot lawfully be limited.

Indemnification and Governing Law

You agree to indemnify and hold harmless Counselmeds and its affiliates, officers and employees from any claim arising out of your breach of these terms or your violation of any law or the rights of a third party. These terms are governed by the laws of the People's Republic of China, and disputes shall be subject to the courts located in Fuzhou City, Fujian Province.

Contact

If you have any questions about these Terms of Service, please contact us at counselmeds@outlook.com. We will make reasonable efforts to respond to your enquiry within five business days. These terms were most recently updated in 2026.