Privacy policy

Our Commitment

Counselmeds respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit or purchase from www.counselmeds.com, how we use it, with whom we share it, and the choices and rights available to you. We encourage you to read it carefully so that you understand how your information is handled.

Information We Collect

We collect information that you provide directly, such as your name, email address, postal address, telephone number and payment details when you place an order, create an account, subscribe to our newsletter or contact our support team. We also collect information automatically when you use the website, including your IP address, browser type, device information, referring pages and details of how you interact with our pages and products.

How We Use Your Information

We use the information we collect to process and fulfil your orders, arrange delivery, provide customer support, process returns and refunds, send transactional messages such as order confirmations and shipping updates, prevent fraud and misuse, personalise your shopping experience, and, where permitted, send you marketing communications about products and offers that may interest you.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, measure the performance of our pages and understand how visitors use the site. You can control or disable cookies through your browser settings, although some features of the website, including the shopping cart and checkout, may not function correctly if cookies are disabled.

Sharing Your Information

We share personal information with trusted service providers who help us operate the store, including payment processors, shipping and logistics partners, technology and hosting providers, marketing and analytics providers, and professional advisers. These partners are permitted to use your information only to perform services on our behalf. We may also disclose information where required by law or to protect our legal rights.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, to comply with our legal, tax and accounting obligations, to resolve disputes and to enforce our agreements. When information is no longer required, we securely delete or anonymise it. Retention periods vary according to the type of information and the purpose for which it was collected.

Your Rights

Depending on where you live, you may have the right to access, correct, update or delete the personal information we hold about you, to object to or restrict certain processing, to withdraw consent for marketing, and to receive a portable copy of your data. To exercise any of these rights, please contact us using the email address below and we will respond within the timeframe required by applicable law.

Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take reasonable steps to delete that information from our records.

International Transfers and Security

Because we work with partners in several countries, your information may be transferred to and processed in countries other than your own. We take reasonable technical and organisational measures to protect your information, including encryption of data in transit, access controls and regular review of our security practices. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes and Contact

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be published on this page. If you have questions about this policy or about how we handle your personal information, please contact us at counselmeds@outlook.com.